Having issues scoring records with the Bulk Scorer? We’re here to help!

Troubleshooting

Important: the bulk scorer will fail to score a CSV with more than 3,000 records

Before submitting a new support ticket, please try these quick suggestions:

• Check that you are correctly logged in your MadKudu account. To make sure, you can log out (Settings > log out), and log back in 
• Check that the file is a CSV format
• Try with another CSV to see if it's an issue with the file. 
• Try in Incognito mode (or Private Browsing) to make sure that certain browser extensions don't affect the upload.
• Clear your browser cache and retry
• Try with another browser 
• Check your internet connection
• Close any other page where you may be connected to MadKudu

Get assistance

When submitting a support ticket here, please provide as many details as possible with your message and we'll get back to you shortly! We recommend including the following information:

1. Description of the issue
2. the URL(s) of the page you are trying to upload the file in
3. the CSV file you are trying to upload
4. the email address you are logged in with
5. your browser (Chrome, Firefox, IE ...) 
6. If you receive an error message, a screenshot of the whole screen with the error message