You can't access MadKudu Copilot
Is this your first time logging in?
-
- Make sure you have been invited by one of your MadKudu admin(s) or that your organization has auto-join activated
- Make sure your account has the right user permissions to access Copilot: Admin, Architect or Sales User. Role "User" only has access to the MadKudu admin (not Copilot).
- Although Copilot has a Chrome extension, note that it is only accessible from the following integrations:
If you’re still having trouble logging in:
- Try using another authentication method. MadKudu offers three. Note: there's a chance your organization enforces login through a single authentication method.
- Email + Password
- Google SSO
- Okta
- Clear your browser cache and cookies
- Close and reopen your browser
- Reset your password
If none of the above resolution steps work, or if you're receiving an error message: reach out to our support team.
You have another issue with MadKudu Copilot
Check out this troubleshooting article
You can't access MadKudu Admin
Madkdu Admin is the app that powers MadKudu AI Scoring and some of the Copilot features.
It is accessible at https://app.madkudu.com/login or studio.madkudu.com.
If you can't login into the App, we recommend this troubleshooting article.
How to reach out to support
Please reach out to our support team via this request form. You can usually expect an answer within a business day.
Here's a message template to help you do so. It's ok to not have all info filled out :)
"Hi,
We have Copilot installed in our Salesforce and some accounts show the error XXX. Here is more information
- Screenshot of the error
What is super helpful would be to include the error in the console: right-click in the module, then click "Inspect" and go to "Console" tab, screenshot the total browser page.
- List of some Salesforce Account /Lead/contact ID where this error is showing
- Salesforce user ID / email of the person seeing this error:
- Salesforce role of this person
- Environment: Chrome Extension, SFDC embed, Gong embed, etc.
- Browser (Chrome, Safari, Explorer...)
- Our Salesforce Admin contact details you can reach out to:
Thank you,
Name"